Pre-scripted ENS Messages

It is extremely useful to have pre-scripted message that can be sent out quickly through an emergency notification system.  We have listed some common messages here.  For our entire list of pre-scripted messages, download the Pre-scripted ENS Messages document.

It is extremely useful to have pre-scripted message that can be sent out quickly through an emergency notification system.  We have listed some common messages here.  For our entire list of pre-scripted messages, download the Pre-scripted ENS Messages document.

General Guidelines:

  • Text messages may not be longer than (160) characters.
  • E-mail and voice mail messages should generally be the same message.
  • There are two categories of notices for RAVE Alert text messaging: Emergency and Urgent Situation.
    • Emergency – An incident or condition, expected or unexpected, that threatens life or safety and requires immediate action.
    • Urgent Situation – An incident or condition that does not pose an immediate threat to life or safety, but that is of a nature where timely receipt of information or instructions may directly affect the well-being of the recipient.
  • Keep in mind the principles of public information officers:  Be First, Be Right, and Be Credible.  In other words, make sure the messages are timely, accurate, and useful.
  • Each message should consist of the following three components:
    • Alerting (Attention management) – calling the user’s attention to the issue at hand
    • Informing (Information transfer) – what is happening, and what the user should and should not do
    • Reassuring (Affective or emotional payload) – be aware of the degree of sensitivity as to the audience.

Evacuation

This is the (College Name) Public Safety.  Officers are responding to a report of (problem) at (location).  Calmly evacuate the building using all available exits.  Move away from the building.  (Repeat message three times)

Problem Resolved: This is the (College Name) Public Safety.  The incident at (location) has been resolved and it is safe to return to normal activity.  (Repeat message three times)

Building Evacuation to a specific direction

This is the (College Name) Public Safety.  Officers are responding to a report of (problem) at (location).  Calmly evacuate the building.  Avoid (location).  Go to (direction/landmark).  (Repeat message three times)

Problem Resolved: This is the (College Name) Public Safety.  The incident at (location) has been resolved and it is safe to return to normal activity.  (Repeat message three times)

Fire

Text Message: (COLLEGE NAME) ALERT! There is a fire at (COLLEGE NAME) in [building], evacuate if you are in the building. If you are not in the area, stay clear of the area (136)

E-mail Message: (COLLEGE NAME) EMERGENCY!  A fire has been reported on the (COLLEGE NAME) campus in [building], if you are in the [building], evacuate immediately.  If you are not in the area, stay clear so that emergency units and firefighters can work unimpeded.  Follow instructions from College officials or local authorities. For additional information and updates go to Emergency Website  {End of message}.

Voicemail Message: This is [name and title] with an emergency alert from (COLLEGE NAME).  A fire has been reported in the [building].  If you are in the [building], evacuate immediately.  If you are not in the area, stay clear of the [building] so that emergency units and firefighters can work unimpeded.  Follow instructions from College officials or local authorities. For additional information and updates go to Emergency Website  {End of message}.

Protests

Text Message: (College Name) Public Safety have learned that Protesters are preparing for action on (date). Exact location is unknown. Report suspicious activity to police.

Text Message: Protestors are gathering in front of the XXX campus. Do not confront. (College Name) Public Safety is monitoring the situation.

Suspicious Person

Text Message:  (COLLEGE NAME) ALERT:   Find a SECURE LOCATION, lock doors, and stay away from windows. Check (Emergency Website).

All Clear

Text Message:  (COLLEGE NAME) Alert ALL CLEAR: The situation is all clear, see campus email for more information. (87)

E-mail Message: Will need to be written real time after event to include summary of event and any safety tips (if applicable)

Voicemail Message: This will be written real time after event include summary of event and any safety tips (if applicable)